Terms & Conditions

Payment

Payment is due at the time of treatment unless prearranged with reception.
We don't accept cash or cheques but do offer EFTPOS (including credit cards), online banking, ACC, and Afterpay

We also offer the opportunity to pre-pay your treatment over a period of time.

Any overdue amounts will be sent to a debt collection agency, you will be held accountable for any charges/fees this may incur. 

A fee may be charged for late cancellations or missed appointments (at the discretion of Pearl of Ahuriri)  

WINZ Payment Information

WINZ quotes incur a consultation fee.
If you choose to get your treatment carried out at another practice, this fee will not be covered by WINZ and instead will be charged to your account.
If WINZ doesn’t cover the costs of your treatment, this will also be charged to your account

Cancellations

We require a minimum of 24 hours’ notice for all cancellations or rescheduling requests. This allows us enough time to offer the appointment to another patient who may be waiting for urgent care

We understand that things can crop up last minute, in these cases please notify us ASAP if you're unable to attend your appointment.

Failure to Attend

When appointments are failed it frequently means that a patient in pain is left waiting.

Failure to attend is easily avoidable, due to the multiple contact methods we have available – including an SMS which is sent out to patients the day before their appointment. We encourage our patients to review whether they are still able to attend, and respond either confirming or cancelling their appointment.

To remain fair to our clinical team and our patient community, we track "Failed to Attend" (FTA) incidents and late cancellations (less than 24 hours' notice):

  • First Instance: A courtesy reminder of our policy will be provided. A late cancellation fee may apply.
    We reserve the right to refuse a second appointment to new patients.

  • Second Instance: A formal warning will be issued, and a deposit may be required to secure any future bookings.

  • Third Instance: The practitioner-patient relationship will be formally dissolved. We will no longer be able to offer future appointments at Pearl.

Exceptional Circumstances

We understand that genuine emergencies (such as medical crises or family bereavements) do happen. While these may be taken into consideration, the decision to continue providing care is at the sole discretion of Management and is based on the overall history of the patient’s attendance record.

Health & Safety

We operate in accordance with the rules and regulations set out by the Dental Council of New Zealand and New Zealand Dental Association.
Your treatment will be provided in a timely, safe, and caring manner.
In return, we reserve the right to refuse ongoing treatment to patients who do not treat our staff with the respect and courtesy they deserve. Complying with health and safety regulations – particularly those that pertain to mental health.